Return Policy
This Return Policy outlines the conditions under which you can return or exchange products purchased through our Platform https://www.capcicom.in/.
Return Window
We offer returns or exchanges only within **5 days** from the date of purchase. Once 5 days have passed since your purchase, no return, exchange, or refund will be accepted.
Eligibility for Return or Exchange
To be eligible for a return or exchange, the product must meet the following conditions:
- The item must be unused and in the same condition as you received it.
- The item must be returned with its original packaging and all tags intact.
- Products purchased during a sale or at a discounted price may not be eligible for return or exchange.
Defective or Damaged Items
We will only replace items that are found to be defective or damaged upon inspection. Replacement will be processed only after the returned item is received and verified by us.
Non-Returnable Categories
Certain categories of products are exempted from returns or refunds. These exempted categories will be clearly mentioned on the product page at the time of purchase. Such items include (but are not limited to) perishable goods, personal care items, custom-made products, or any other items specified as non-returnable.
Return Process
Once your return or exchange request is approved, you must ship the product back to us. After we receive and inspect the returned item:
- We will send you an email confirming the receipt of the returned product.
- If the item passes our quality inspection, your return or exchange request will be processed as per our policies.
- Approved refunds will be credited to your original mode of payment within 5 business days (subject to your bank/payment gateway processing time).
General Conditions
- All return requests must be raised through the Platform or by contacting our customer support within the 5-day window.
- We reserve the right to reject any return request if the product does not meet the eligibility criteria mentioned above.
- Return shipping charges may be applicable in certain cases and will be communicated at the time of request.
- This Return Policy is subject to change without prior notice.
Note: This Return Policy works in conjunction with our Refund and Cancellation Policy and Terms of Use. In case of any dispute, the decision of 8197062483 shall be final and binding.