Privacy Policy

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Privacy Policy

Introduction

This Privacy Policy describes how 8197062483 and its affiliates (collectively "8197062483", "we", "our", or "us") collect, use, share, protect, and otherwise process your personal information through our website https://www.capcicom.in/ (the "Platform").

Please note that you may browse certain sections of the Platform without registering with us. We do not offer products or services outside India, and your personal data will primarily be stored and processed within India.

By visiting the Platform, providing your information, or using our products or services, you agree to the terms of this Privacy Policy, our Terms of Use, and any applicable service-specific terms and conditions. You also consent to the processing of your personal information in accordance with the applicable laws of India. If you do not agree with this Privacy Policy, please do not access or use the Platform.

Collection of Personal Data

We collect personal information when you use our Platform, create an account, place an order, or otherwise interact with us.

The information we may collect includes, but is not limited to:

  • Full Name

  • Date of Birth

  • Postal Address

  • Mobile Number

  • Email Address

  • Identity or Address Proof

  • Bank Account Information

  • Credit/Debit Card or Other Payment Instrument Information (where applicable and with your consent)

  • Biometric Information such as facial images or physiological information (only where required and with your consent)

  • Device Information, including Device ID or other identifiers used for authentication, fraud prevention, and security

  • Location Information (where permission is granted)

  • Order History and Transaction Details

You may choose not to provide certain information; however, doing so may prevent you from using specific features or services.

We may also collect usage information, preferences, and analytics to improve our Platform and services.

Usage of Personal Data

Your personal information may be used to:

  • Provide our products and services

  • Create and manage your account

  • Authenticate your identity

  • Process and fulfil orders

  • Process payments and refunds

  • Provide delivery services

  • Improve customer experience

  • Respond to customer support requests

  • Resolve disputes and troubleshoot issues

  • Prevent fraud, abuse, and criminal activity

  • Verify identity and maintain platform security

  • Send important service notifications

  • Inform you about offers, products, and updates (where permitted)

  • Conduct analytics, research, and service improvements

  • Comply with applicable legal obligations

Failure to provide certain permissions or information may affect the availability of specific services.

Sharing of Personal Data

We may share your information with:

  • Our affiliated companies and group entities

  • Restaurants and merchants using the Platform

  • Delivery partners

  • Payment gateway providers

  • Logistics partners

  • Cloud hosting providers

  • Customer support providers

  • Government authorities or law enforcement agencies where required by law

  • Other service providers necessary to operate the Platform

We do not sell your personal information.

Security Precautions

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their usernames and passwords.

Data Deletion and Retention

We respect your right to control your personal information.

Account Deletion

You may request permanent deletion of your Capcicom account at any time by:

  • Using the Delete Account option available within the Capcicom application (if available), or

  • Sending an account deletion request to capcicomonlinepayment@gmail.com from your registered email address or mentioning your registered mobile number.

To protect your account, we may verify your identity before processing the request.

Information Deleted

Once your deletion request has been verified and approved:

  • Your Capcicom account will be permanently deleted.

  • Your profile information will be removed.

  • Your email address and mobile number will be removed from active systems.

  • Saved addresses and account preferences will be deleted.

  • Authentication tokens and active login sessions will be revoked.

  • Personal information that is no longer legally required will be securely deleted.

Information That May Be Retained

Certain information may be retained where required by applicable law or legitimate business purposes, including:

  • Order history

  • Tax invoices

  • Payment and transaction records

  • Settlement records

  • Refund records

  • Customer support communications

  • Fraud prevention and security records

  • Information required by taxation, accounting, audit, or legal obligations

Such retained information will not be used for marketing after your account has been deleted.

Retention Period

Personal information is retained only for as long as necessary to provide our services and comply with legal, accounting, taxation, fraud prevention, dispute resolution, and regulatory obligations.

After the applicable retention period expires, retained information is securely deleted or permanently anonymized.

Processing Time

Valid account deletion requests are generally processed within 7 business days after successful identity verification.

Your Rights

Subject to applicable law, you may:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your account

  • Withdraw your consent where applicable

Requests may be submitted to the Grievance Officer listed below.


Capcicom Vendor App – Restaurant Partner

The Capcicom Vendor App is used by restaurant owners, restaurant partners, cafés, cloud kitchens, and food outlets to manage customer orders and restaurant operations.

When you use the Capcicom Vendor App, we may collect and process information required to provide vendor services, including:

  • Restaurant and business name

  • Restaurant owner's or authorized user's name

  • Registered mobile number

  • Email address

  • Restaurant address and business details

  • GST, FSSAI, and other business registration information, where applicable

  • Bank account details, UPI ID, account holder name, and IFSC information where required for settlement and earnings-related services

  • Order information, including order details, order status, order history, and transaction information

  • Wallet, earnings, settlement, and related financial records

  • Customer and restaurant support communications related to orders

  • Images uploaded through order-related chat or support features

  • Device information and identifiers required for authentication, security, notifications, and service operation

  • Firebase Cloud Messaging (FCM) device token used to deliver notifications

  • Authentication and session information

How Vendor Information Is Used

Vendor information may be used to:

  • Authenticate restaurant partners and authorized users

  • Manage restaurant accounts

  • Receive and manage customer orders

  • Update order status

  • Send order and service notifications

  • Provide order-related chat and customer/support communication

  • Display wallet, earnings, settlement, and transaction information

  • Maintain restaurant availability and business information

  • Provide customer and technical support

  • Prevent fraud and unauthorized access

  • Maintain application and platform security

  • Improve the Vendor App and related services

  • Comply with applicable legal, taxation, accounting, and regulatory requirements

Vendor Account Deletion

Restaurant partners may request deletion of their Capcicom Vendor account by contacting:

capcicomonlinepayment@gmail.com

The request should be made using the registered email address or should include the registered mobile number and sufficient information for us to verify the account.

After successful verification, we will process the deletion request in accordance with applicable law and our data-retention requirements.

Certain information, including order records, transaction records, settlement records, tax records, support communications, fraud-prevention records, or other information required by law, may need to be retained for a legally required or otherwise permitted period.

After the applicable retention period expires, retained information will be securely deleted or permanently anonymized where appropriate.

Vendor Data Retention

Vendor information is retained only for as long as necessary to provide vendor services and comply with applicable legal, accounting, taxation, fraud-prevention, dispute-resolution, settlement, and regulatory requirements.

After the applicable retention period expires, retained information will be securely deleted or permanently anonymized where appropriate.

Consent

By using our Platform, you consent to the collection, storage, processing, sharing, and use of your information as described in this Privacy Policy.

You may withdraw your consent by contacting the Grievance Officer. Withdrawal of consent may limit or prevent our ability to provide certain services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

Grievance Officer

Name: Prasada

Designation: Grievance Officer

Address:
19/1 Dubasipalya,
Valagerehalli, RV Niketan,
Bangalore South, Bengaluru - 560059, Karnataka, India

Email: capcicomonlinepayment@gmail.com

Phone: +91 8197062483

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)