Privacy Policy
Introduction
This Privacy Policy describes how 8197062483 and its affiliates (collectively "8197062483, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://www.capcicom.in/ (hereinafter referred to as Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Personal Data
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:
- Name, date of birth, address, telephone/mobile number, email ID
- Proof of identity or address
- Bank account, credit/debit card or other payment instrument information (with your consent)
- Biometric information such as facial features or physiological information (if opted for)
You always have the option to not provide information by choosing not to use a particular service or feature. We may also track your behaviour, preferences, and other information you provide on our Platform. This information is compiled and analysed on an aggregated basis.
Usage of Personal Data
We use your personal data to:
- Provide the services you request
- Handle and fulfill orders
- Enhance customer experience
- Resolve disputes and troubleshoot problems
- Inform you about offers, products, services, and updates
- Customise your experience
- Detect and prevent fraud and criminal activity
- Enforce our terms and conditions
- Conduct marketing research, analysis and surveys
You understand that your access to these services may be affected if you do not provide the required permission.
Sharing of Personal Data
We may share your personal data with:
- Our group entities, affiliates, and corporate entities
- Sellers and business partners
- Third-party service providers including logistics partners, payment gateways, and reward programs
- Government agencies or law enforcement authorities when required by law
We may also disclose data to protect our rights, property, or safety of users, or to enforce our Terms of Use and Privacy Policy.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse. We use secure servers for storing your account information. However, transmission of information over the internet cannot be guaranteed as 100% secure. By using the Platform, you accept the inherent risks involved.
Users are responsible for keeping their login credentials (username and password) confidential.
Data Deletion and Retention
You can delete your account by visiting your profile and settings on the Platform. You may also write to us to assist with account deletion or data-related requests.
We retain your personal data only as long as required for the purpose it was collected or as mandated by law. We may retain anonymised data for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy.
You have the right to withdraw your consent at any time by writing to the Grievance Officer. However, withdrawal of consent may result in us being unable to provide certain services to you.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes. Significant changes will be notified to you as required under applicable laws.
Grievance Officer
Name: Prasada
Designation: Grievance Officer
Address: 19/1 Dubasipalya, Valagerehalli, Rv Niketan, Bangalore South, Bangalore - 560059, Karnataka
Email: capcicomonlinepayment@gmail.com
Phone: 8197062483
Working Hours: Monday - Friday (9:00 AM - 6:00 PM)